Privacy Policy
Last updated: June 2025
Your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe. Please read it carefully.
1. Information We Collect
Personal Information
When you book an appointment, contact us, or fill any form on our website, we may collect your name, phone number, email address, date of birth, and address.
Health & Medical Information
As a dental clinic, we collect information about your dental and medical history, current medications, allergies, and treatment records. This is necessary to provide you safe and appropriate care.
Technical Information
We automatically collect basic data such as your IP address, browser type, pages visited, and time spent on our site through standard web analytics tools.
2. How We Use Your Information
- To schedule and confirm appointments
- To provide dental treatment and follow-up care
- To send appointment reminders via SMS, WhatsApp, or email
- To respond to your queries and support requests
- To maintain accurate medical records as required by law
- To improve our website and services
- To send occasional health tips or promotions (you may opt out at any time)
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following situations:
With Your Consent
If you explicitly allow us to share your information with another healthcare provider.
Legal Requirement
If required by law, court order, or government authority.
Service Providers
With trusted vendors who help us operate our website or clinic (e.g., SMS/email services, appointment software) — bound by confidentiality agreements.
4. Data Security
We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Patient records are stored securely and accessible only to authorised clinical staff. However, no method of transmission over the internet is 100% secure.
5. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings. Disabling cookies will not affect your ability to book appointments or access our services.
6. Retention of Data
We retain patient records for the duration required by applicable medical and dental regulations. General website enquiry data is retained for up to 2 years. You may request deletion of non-clinical data at any time.
7. Your Rights
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Withdraw consent for non-essential data processing
To exercise any of these rights, please contact us using the details below.
8. Children's Privacy
We treat minor patients' information with extra care. Parental or guardian consent is required for collecting health data of patients under 18 years of age.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. Continued use of our services after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Clinic Name: [Your Clinic Name]
Email: [your@email.com]
Phone: [+91 XXXXX XXXXX]
Address: [Your Clinic Address]